Transform Customer Interactions and Generate Insights With an Omnichannel Digital Contact Centre
Helping Housing Associations and Homebuilders provide human-centred housing
Foster stronger customer relationships and drive revenue growth
UK housing sector professionals face significant challenges in customer communication, needing to integrate various methods like phone, email, and social media smoothly. Adhering to data privacy rules and organising customer information is crucial, alongside providing quick, resource-efficient service.
Key to their success is building strong customer relationships, ensuring each interaction from start to resolution is personalised and effective. They require tools for effective decision-making and data management while facilitating online customer self-service for enquiries and complaints. Ultimately, a cost-effective system that streamlines communication, ensures compliance, and supports intelligent decision-making is essential.
The digital contact centre solution for housing sector professionals
Introducing Crimson’s Digital Contact Centre solution: a revolutionary cloud-based platform designed to transform how housing sector professionals connect with customers. Powered by Microsoft Omnichannel for Customer Service, this solution is a part of Dynamics 365 Customer Service Enterprise.
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Communication Channel Integration
Integrate various communication channels like live chat, SMS, voice calls, and social media into a single interface.
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Agent Productivity Tools
Tools like contextual customer identification, real-time notifications, routing, and AI-powered features boost agent efficiency and effectiveness.
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Supervisor Insights and Analytics
Supervisor features offer real-time and historical data on agent performance and channel utilisation.
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Automated Live Chat Efficiency
Automated BOT functionality for chat handling and knowledge base
integration offers around-the-clock customer support and reduces manual workload. -
Data Management and Security
Secure handling of customer data and compliance with GDPR data protection regulations ensures privacy and builds trust.
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Comprehensive Customer Engagement
The solution’s ability to engage customers across different channels, enhanced by AI-based suggestions, provides a deeper understanding customer needs.
Transforming customer service in housing
Elevate customer experience, improve operational performance, and drive revenue growth.
Request our Digital Contact Centre brochure
Complete the form to learn more about our Digital Contact Centre Solution for housing organisations.
Contact Info
01675 466 477
Crimson have been exceptional in delivering the Dynamics 365 solution for us which is improving our day-to-day efficiencies. Despite the pandemic the solution has been successfully implemented remotely and plays a pivotal role in us serving our customers.
Robert Bloom
Director of Sales & Ownership, Accent Housing
Crimson’s approach is ‘let’s get the job done’ and I’m really pleased, and I think the executives are equally pleased. We’re very impressed with the tight time scale to deliver the first phase, we haven’t missed a beat despite all the challenges.
Peter Adams
CIO, Avant Homes
We have a fantastic working relationship with Crimson. They understand our processes and leverage their experience with the Housing and Homebuilder sectors to make us think differently.
Robert Bloom
Director of Sales & Ownership, Accent Housing