Overcome Complaint
Management Challenges and Meet New Regulatory Standards

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Complaints Management
Helping Housing Associations and Homebuilders provide human-centred housing
Housing Complaints

Ensure Reporting Compliance and Proactive Customer Support

Navigating the complexities of complaint management in social housing has become increasingly challenging. Housing associations struggle to keep up with the Social Housing (Regulation) Act 2023, which mandates stricter compliance, and the Housing Ombudsman’s new Complaint Handling Code.

Crimson’s Housing Association Complaint Management Solution
addresses these challenges, ensuring you achieve seamless compliance
and enhanced service delivery.

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The complaints management solution for housing associations

Crimson’s Housing Association Complaint Management Solution
leverages the power of Microsoft’s Power Platform to transform how you handle complaints.

Our comprehensive solution integrates case management, evidence gathering, and data insights into a single, user-friendly platform. This ensures all information is easily accessible, accurate, and up-to-date.

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  • Centralised Portal

    Enable residents to effortlessly log complaints through multiple channels, including phone, text, social media, face-to-face, or letter.

  • Mobile Logging

    Empower on-site staff to instantly capture and log complaints, accelerating the process and ensuring accurate, real-time data.

  • Advanced Case Management

    Streamline complaint handling with real-time tracking, SLA monitoring, and resident communication to ensure timely, compliant resolutions.

  • Resident Insights

    Integrated with Microsoft Customer Voice, you can capture resident feedback to uncover insights and drive continuous service improvement.

  • Interactive Dashboards

    Gain real-time insights into KPIs, complaint categories, SLA performance, and trends.  You will have a clearer view of operational efficiency and be able to address recurring issues promptly.

  • AI Powered Complaint Prediction

    Harness data and virtual entities to predict complaint trends and spot potential issues, so you can proactively manage concerns before they escalate.

  • Subcontractor Portal

    Live job updates from subcontractors ensure transparency and accountability, keeping all parties informed and aligned throughout the complaint resolution process.

  • End-to-End Tracking

    From complaint initiation to closure, follow-up, and lessons learned. You can ensure a resident-focused approach that promotes continuous improvement and a positive complaint-handling culture.

Revolutionising complaints management in Housing

Increase customer satisfaction, improve operational performance, and maximise compliance.

Request our Complaints Management brochure

Complete the form to learn more about our complaints mangement solution for housing associations.

Contact Info

01675 466 477

We know that we were faced with an incredibly tight timeframe for this initial phase release and looking back I can see how much we have achieved together in such a short time, I am incredibly proud of what we have been able to do and therefore wanted to thank the Crimson team for all their hard work.

David Slade
Head of Digital Marketing, Peabody Group

Crimson’s approach is ‘let’s get the job done’ and I’m really pleased, and I think the executives are equally pleased. We’re very impressed with the tight time scale to deliver the first phase, we haven’t missed a beat despite all the challenges.

Peter Avant Homes
Peter Adams
CIO, Avant Homes

We are delighted that the project has successfully gone live on time and on budget. The Crimson team have been exceptional and have set an ‘above and beyond’ standard from the outset. Our Exec team and end-users are encouraged and excited by this first milestone phase and we’re looking forward to delivering a ‘best-in-class’ solution in the future phases, to help Avant Homes achieve its Business Growth objectives.

Peter Adams
Chief Information Officer, Avant Homes

Crimson’s understanding of the homebuilder sector and the project’s objectives helped to ensure the subcontractor portal project was delivered on time and within budget.

Bryony Walker-Hayes
External Project Manager, Taylor Wimpey