Job Details
- Job Location: Westminster, London
- Job Type: Contract
- Salary: Up to £250 per day
Job Description
IT Support Analyst – O365/Windows – Contract – Paddington/Travel
Outside IR35 – daily rate up to £250 / day
Travel on site in Paddington and other sites in the UK is necessary
6-month initial contract – 3 day working week
IT Support Analyst required for a leading customer based in Paddington. This role requires seamless diagnostics and resolving of software issues (Windows and Office 365) while also tackling hands-on hardware challenges, such as rebuilding laptops and troubleshooting physical components.
You will play a critical role in ensuring smooth day-to-day IT operations, delivering excellent support to our users, and maintaining our devices at optimal performance.
Key Responsibilities:
- Provide first and second-line support for Windows operating systems and Office 365 applications.
- Strong previous experience of stakeholder management – particularly at C-Suite level.
- Diagnose and resolve software issues, including system crashes, application errors, and network connectivity problems.
- Rebuild and configure laptops, including imaging, reinstallation of OS, and setup of required applications.
- Perform hands-on troubleshooting of hardware components such as keyboards, screens, hard drives, and motherboards.
- Identify and replace faulty hardware components to restore devices to working condition.
- Support peripheral device setup and maintenance (e.g., printers, docking stations, monitors).
- Maintain accurate documentation of issues, solutions, and device configurations.
- Collaborate with other IT team members to improve system processes and efficiencies.
Skills and Experience Required:
- Proven experience in IT support, including diagnosing Windows OS and Office 365 issues.
- Strong technical knowledge of laptop hardware, including the ability to disassemble and rebuild devices.
- Experience with imaging, deployment, and configuration of devices.
- Understanding of Active Directory and basic networking concepts (DNS, DHCP, VPN).
- Ability to work under pressure and resolve issues in a timely manner.
- Excellent communication skills and a customer-focused attitude
Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy
