Intelligent Customer Experience Management Software
Ignite and embed a customer-centric approach that puts digital at the heart of your strategy. Crimson CX combines Microsoft expertise and a consulting methodology that supports you to deliver more personalised customer experiences, at less cost, on a future-proof platform that will flex to your customers’ needs.
Transforming great brands since 2001
Which benefits do you want to from your digital customer experience management software?
Streamline customer recruitment and onboarding.
A consistent, omni-channel customer service platform.
Automated customer self-service portals.
Higher enquiry to conversion rates.
Chatbots and AI virtual agents.
First contact resolution.
Drive superior customers experience using Microsoft
Drawing from Microsoft’s Dynamics 365 customer relationship management (CRM) software and the Power Platform low-code app development platform, customers work with Crimson to build enterprise-wide customer experience management solutions that scale and mould to fit changing needs.
Solutions that fit you. Not the other way round.
Choose one, some, or all. Dynamics 365 applications are made to work together—and with your existing systems—for a comprehensive solution that connects your entire business. So you connect with every customer.
Powerful alone. Better together.
The Microsoft Power Platform is more than the sum of its parts. Connect them together—and to Microsoft 365, Dynamics 365, Azure, and hundreds of other apps—and build end-to-end business solutions to fast-track a digital customer experience.
Industry specialists
Crimson has deep industry expertise delivering customer experience management software into several sectors.
Crimson have brought a combination of practical advice and a broader perspective that is supporting our goal of offering a sector-leading experience.
John McCarthy
Associate Chief Operating Officer, University of Salford
Read customer success stories
To be effective in raising your customer experience and manage the speed, volume and complexity of customer requests, Crimson believes every technology solution should address the following points:
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Be a bridge across silos of information, connecting the right people to the right information.
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Interact and capture data with customers across multiple channels, including chatbots, social, voice and email.
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Have access to helpful dashboards that show customer feedback data with context suited to each user role.
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Centralise the storage and surfacing of information, with real-time updates that are easy to share with teams.
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Easily access a history of customer interactions to provide context.
How you can gain the confidence to move forward with your project.
Software’s the easy part. It’s change management that’s the challenge.
That’s why Crimson has developed its Iterate methodology, a business-led approach that emphasises close collaboration with your team.
Taking advantage of Microsoft low-code/no-code platform, Iterate can rapidly drop value into your organisation, giving your teams the buy-in to create success and the confidence to move forward.