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Crimson Helps Merton Council Re-platform to Azure to Accelerate Services

Merton Feature

Industry

Local & Regional Government

Challenge

Merton Council relied on legacy hosted systems that suffered from frequent outages, limited scalability, and escalating maintenance costs. These challenges undermined public service delivery, restricted community engagement, and placed significant strain on the IT team. With critical services increasingly dependent on digital platforms, the lack of 24/7 support and outdated technology threatened the council’s ability to meet the needs of residents, businesses, and staff.

Results

Following a 10-month transition to Microsoft Azure, led by Crimson, Merton Council achieved uninterrupted web service availability, enhanced security, and full enablement of a remote workforce. The move empowered the council’s IT team to focus on innovation, improved digital engagement with the community, and established a secure, scalable foundation for future technology initiatives, including the planned rollout of Microsoft Dynamics 365.

Key Product

Microsoft Azure

Merton About

About

Merton Council serves approximately 200,000 residents and 7,500 businesses in South-West London, delivering a range of public services from health and care to law enforcement and economic initiatives.

The Challenge

Serving around 200,000 residents and 7,500 businesses in South-West London, Merton Council found its legacy IT infrastructure increasingly unable to support modern public sector demands. Frequent service disruptions, mounting maintenance costs, and a lack of 24/7 support impacted both internal operations and the digital experiences of residents and businesses. The reliance on outdated technology made it difficult for the council to deliver services efficiently or scale to meet new challenges, while also burdening the IT team and limiting opportunities for digital transformation.

The Solution

Recognising the need to modernise, Merton Council explored options that would deliver greater reliability, security, and scalability. With Crimson’s deep Microsoft expertise and track record in public sector digital transformation, the council selected Crimson to guide the migration to Microsoft Azure. Azure provided a secure cloud hosting environment, improved visibility and control over IT operations, and a scalable platform for future service enhancements. Crimson executed a comprehensive migration strategy, ensuring business continuity and knowledge transfer throughout the project, while positioning the council to benefit from ongoing Microsoft platform innovation.

The Results

The successful migration to Microsoft Azure delivered immediate and lasting benefits for Merton Council. The council now provides continuous, dependable online services to its 200,000 residents and 7,500 businesses, with the IT environment supporting 100% remote work across the workforce. The transition was completed in just 10 months, minimising disruption and enabling rapid adoption of new digital capabilities. With enhanced operational resilience and scalability, the IT team is empowered to drive further innovation, including the planned implementation of Microsoft Dynamics 365 to unlock even greater value for the community.

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