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Transforming Subcontractor Management at Taylor Wimpey with Crimson and Microsoft Power Pages

TW Construction

Industry

Homebuilder

Challenge

Taylor Wimpey, a leading UK homebuilder, was challenged by inefficient, manual subcontractor management processes that relied on high volumes of data entry and fragmented email communications. These legacy processes caused operational delays, hindered data accuracy, and introduced compliance risks, all of which negatively affected both business performance and customer satisfaction. As Taylor Wimpey scaled its operations across 22 business units, the need for a robust, digital-first solution became critical to maintain efficiency, compliance, and quality of service.

Results

The adoption of Crimson's Microsoft Power Pages portal has transformed subcontractor management at Taylor Wimpey. Over 60% of subcontractors and suppliers have embraced the new platform in key business units, with more than 12,000 tasks updated via the portal in under a month and a user base surpassing 1,500 subcontractors. The system now enables real-time task management, secure data handling, and streamlined communication—reducing paperwork, improving data accuracy, and boosting overall efficiency. With projected weekly tasks exceeding 10,000 at peak operation, Taylor Wimpey is positioned for continued growth and significant resource savings.

Key Product

Microsoft Power Platform

www.taylorwimpey.co.uk
10k
Tasks Managed per Week
60%
User Adoption in First Month

Crimson’s understanding of the homebuilder sector and the project’s objectives helped to ensure the subcontractor portal project was delivered on time and within budget.

Bryony Walker-Hayes

External Project Manager @ Taylor Wimpey

Taylor Wimpey About

About your Customer

Taylor Wimpey is one of the UK’s largest homebuilders, operating 22 business units across the country. The company works with a vast network of subcontractors to deliver homes nationwide.

The Challenge

Taylor Wimpey, operating across 22 business units nationwide, depended on a vast network of subcontractors to deliver homes. However, their subcontractor management processes were heavily manual, involving repetitive data entry and reliance on email communications. These inefficiencies led to slow turnaround times, frequent data quality issues, and heightened GDPR compliance risks. The fragmented approach made it difficult to maintain operational oversight and hampered the company's ability to deliver consistently high customer satisfaction.

The Solution

Seeking to modernise its approach, Taylor Wimpey partnered with Crimson to implement a secure, scalable digital solution. After evaluating options, they selected Crimson's Microsoft Power Pages portal, which natively integrates with their existing Microsoft Dynamics 365 customer service platform. This decision was influenced by Crimson's sector expertise and proven track record in digital transformation for homebuilders. Bryony Walker-Hayes, External Project Manager, noted: 'Crimson’s understanding of the homebuilder sector and the project’s objectives helped to ensure the subcontractor portal project was delivered on time and within budget.' The portal provides subcontractors with a secure, user-friendly platform for real-time task management, improved communication, and robust data protection. Adoption was driven by targeted onboarding, intuitive design, and seamless integration with Taylor Wimpey's CRM environment.

The Results

Crimson's solution delivered immediate and measurable improvements for Taylor Wimpey. In less than a month, over 12,000 tasks were updated via the portal, with the user base exceeding 1,500 subcontractor users and an adoption rate surpassing 60% in key business areas. The portal's real-time task updates and secure data handling have significantly reduced manual paperwork and improved operational efficiency. With the system projected to manage more than 10,000 tasks per week at peak, Taylor Wimpey has realised substantial time and resource savings. Enhanced data accuracy and compliance have also strengthened business resilience, positioning Taylor Wimpey for future growth.

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