Local and Regional Government
We help the right people get the right support, faster.
When getting it right first time matters more than ever, every decision carries weight. We help local and regional authorities use Microsoft technology and responsible AI to improve citizen services, simplify operations, and make confident decisions based on trusted data.
Four pressures every council is navigating
Local authorities are being asked to deliver more with less, under more scrutiny than ever. Legacy systems, fragmented data and stretched teams make it harder to respond. The consequences of getting it wrong are no longer just operational. They're reputational, financial, and political.
Most councils respond to this pressure by chasing savings without redesigning how services actually work. The result? Service failure becomes public and reputational rather than internal, financial intervention replaces strategic choice, and AI experimentation increases exposure rather than confidence.
Financial and service pressures mean an estimated £6.9bn funding gap by FY26/27
Skills and capability gaps are widespread as >50% of councils report AI/digital skills shortages
Transformation carried real risk as an estimated 80% of public-impact AI projects failed to deliver measurable impact
Legacy systems and data silos make it hard to give citizens consistent answers
Helping local authorities work smarter without losing the skills that matter
Governed, ethical AI capability sits underneath everything we do – so every improvement holds up to scrutiny, not just on day one, but for years afterwards.
Reduce pressure to manage demand and delivery
We help you build proactive, preventative approaches to high-volume services – prioritise risk, urgency, and route work to the right team first time. The result? Lower cost-to-serve and faster resolution, without compromising care.
Build automation and capability you can trust
Automate high-volume processes to reduce manual workload and bring AI into your operations in ways your teams understand and get behind – provide timely insights that support, not replace, professional judgement.
Strengthen governance and assurance throughout
Every change we make improves quality and consistency, supports audit, inspection and review, and embeds data protection and security from the outset. Transformation reduces risk rather than adds to it.
Where we work across your authority
Adult’s Social Care
Children’s Social Care
Housing
Digital & Citizen Engagement
Operations
Crimson quickly completed the desk booking app, providing everything they offered and more. The no-code configuration makes the most out of the current technology we’ve got, keeping line with our IT strategy.
See how local and regional authorities are transforming with Crimson
Across the UK, councils are modernising services, simplifying operations and adopting AI responsibly with Crimson's help.
Local and Regional Government
How London Borough of Merton Restored Uptime and Enabled Remote Working
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Local and Regional Government
Bromley Council: Transforming Back Office Operations with AI Agents
Local and Regional Government
Ealing Council Transforms Desk and Room Booking with Microsoft PowerApps
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Will Jones
LRG Industry Practice Lead
Will works with Local and Regional Government leaders to apply AI practically and responsibly, helping improve citizen services, increase operational efficiency, and deliver sustainable transformation that creates lasting value.
Start moving your council forward
Every successful transformation begins with clarity.
Whether you're navigating budget pressures, governance demands, or AI ambitions, we'll help you find the next right step.
Insights and ideas for local authorities
Stay ahead of change with insights from Crimson's public-impact transformation experts. Explore practical advice on improving citizen experience, modernising council services and adopting AI responsibly.
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