Insights

Platform One has enabled PHG to unify its data management, delivering consistent and reliable reporting across the entire organisation. Automated workflows have reduced the burden of manual processes, driving operational efficiency and supporting staff in providing better services.

The implementation of Azure and Power BI has produced measurable benefits for Great Places Housing Group. Reporting turnaround times, previously measured in days or weeks, have been significantly reduced.

Following the deployment, Notting Hill Genesis experienced a marked improvement in both operational efficiency and customer service. Administrative workload was reduced by centralising information and automating previously manual processes.

Since implementing Crimson’s Azure-based solution, Phoenix Community Housing has seen transformative results. The process for identifying, classifying, and managing images containing faces is now automated, significantly reducing the time and resources required for GDPR compliance.

The implementation delivered measurable impact at pace. Within eight weeks, the Power Platform portal and Dynamics 365 integration were fully operational, supporting the distribution of laptops to 1,186 students across level 3 and above during the 2020–2021 academic year.

Crimson's solution delivered immediate and measurable improvements for Taylor Wimpey. In less than a month, over 12,000 tasks were updated via the portal, with the user base exceeding 1,500 subcontractor users and an adoption rate surpassing 60% in key business areas.

The Crimson Desk Booking App delivered immediate benefits to Ealing Council. With rapid configuration and deployment, the council enabled a safe, controlled return to office environments, supporting multiple office locations and hundreds of staff.

The successful migration to Microsoft Azure delivered immediate and lasting benefits for Merton Council. The council now provides continuous, dependable online services to its 200,000 residents and 7,500 businesses, with the IT environment supporting 100% remote work across the workforce.

The transformation delivered by Crimson and Microsoft Dynamics 365 has enabled Peabody to rapidly streamline their operations and elevate the customer journey. Manual data entry and duplication have been dramatically reduced, unlocking faster and more accurate reporting.

The transformation led by Crimson delivered measurable improvements for Accent Housing. Sales team efficiency was significantly enhanced, with streamlined workflows and the minimisation of data duplication risks.

The successful deployment of the Microsoft Cloud solution enabled Water Plus to seamlessly migrate over 300,000 customer accounts, issue more than one million bills, and collect nearly £1bn in payments. With enhanced self-service capabilities, Water Plus improved customer satisfaction and operational efficiency.

The CRM transformation delivered immediate and measurable benefits for Severn Trent Water. Manual spreadsheet processes were replaced with a secure, centralised database, reducing administrative overhead and improving information accuracy.

Crimson delivered a successful implementation of Microsoft Dynamics 365 Sales and Marketing within the set timeline (November 2020), impacting over 700 employees across five regional offices. The digital platform eliminated manual spreadsheets, automated sales administration, and ensured business continuity during the COVID-19 pandemic through robust remote working capabilities.

The transformation delivered measurable results within a four-month pilot, onboarding all 23 business units and providing real-time visibility into sales enquiries. Taylor Wimpey now operates with a single source of truth for customer interactions, enabling proactive engagement and responsive service.

With the deployment of a centralised Microsoft Dynamics 365 platform, the University gained real-time visibility over all enquiries, streamlined its case management and routing, and eliminated duplicate workflows.

With the new platform, the University of Salford saw a 26% growth in undergraduate intake and an 8% increase in conversion rates, far surpassing the industry average intake growth of 7%.

Following implementation, Newcastle University now benefits from a single, 24/7 admissions portal supporting its global applicant community. Automated workflows have standardised and accelerated application processing, reducing manual effort for over 6,000 staff and improving efficiency across departments.