Local and Regional Government
You deliver vital services.
We help you do it better.
Every council is under pressure to deliver more with less, maintain public trust, and modernise services without adding risk.
Crimson helps local and regional authorities use Microsoft technology and responsible AI to improve citizen services, simplify operations, and make confident decisions based on trusted data.
You face challenges that no council can ignore
Funding constraints. Rising demand. Public scrutiny. Staff stretched thin.
Local authorities must deliver essential services while navigating competing priorities, from complaints and backlogs to statutory compliance and political expectations.
-
Legacy systems make it hard to give citizens consistent answers
-
FOI demand and audit requirements strain existing teams
-
Manual processes slow frontline staff and increase error
-
Data sits in silos, making insights inconsistent and slow
-
Ethical, readiness and legal concerns against emerging AI opportunities
We help you modernise responsibly with solutions that improve efficiency, reduce risk, and protect public trust.
Imagine a more connected and modern council
This is a modern council: coordinated, proactive, and efficient.
Better citizen experiences
Give people clearer answers, faster. Improve responsiveness with automation, digital assistants, and connected data across departments.
Smarter internal operations
Identify early signs of vulnerability, manage complaints efficiently, and provide personalised citizen support.
Faster, confident decisions
Use unified data and predictive analytics to prioritise resources, reduce risk, and support Cabinet and scrutiny committees with real insight.
Why councils choose Crimson
We are not just a Microsoft partner. We are a transformation partner who helps councils deliver measurable, responsible change.
-
Trusted challengers
We highlight inefficiencies that often go unnoticed and help you focus effort where impact is greatest. -
Invested partners
We work alongside your teams from strategy to delivery and adoption, ensuring solutions stick. -
AI-powered outcomes
We integrate AI safely, ensuring governance, data readiness, and public trust come first.
See how leading councils are transforming with Crimson
Across the UK, housing associations are modernising repairs, customer service, and compliance processes with Crimson’s help.
London Borough of Merton
Challenge: Unreliable legacy hosting disrupted key services
Result: Azure migration restored uptime and enabled remote working.
Bromley Council
Challenge: Manual HR, procurement, and FOI processing
Result: AI agents automated workloads and improved compliance.
Ealing Council
Challenge: Manual desk and room booking was slow and inconsistent.
Result: Crimson built a PowerApps solution that simplified bookings and improved space management.
Insights and ideas for council leaders
Stay ahead of change with insights from Crimson’s public-impact transformation experts.
Explore practical advice on improving citizen experience, modernising council services, and adopting AI responsibly.
How Data is Transforming Frontline Child Services for a Local Authority
Why Data Efficiency is No Longer Enough
The Real Reasons Organisations Invest in Data & AI
Transformation that’s measurable, responsible, and built around people.
Automate HR workload at scale
Deflection, policy guidance, outcome letters and JML automation remove large volumes of repetitive HR work and improve compliance.
Strengthen financial control and forecasting
AI detects anomalies, speeds up financial queries and delivers predictive pathway insights for Children’s Services to reduce overspend.
Transform contracts and procurement governance
Automation reduces chasing, speeds up FOIs, improves SLA compliance and flags supplier or invoice risks early
Accelerate communications and citizen engagement
AI-generated first drafts, translations, approval routing and social listening improve speed, consistency and insight.
Reduce Facilities risk and operational burden
AI automates compliance reporting, inspection tracking and asbestos register updates while triaging maintenance requests, creating jobs and reconciling invoices – cutting manual workload and protecting against regulatory failure.
Free capacity in Adult and Children’s Services
AI automates referral triage, meeting summaries, case documentation and report drafting, cutting administrative load and protecting practitioner time for complex care decisions.
Improve data quality and decision speed
Natural language querying over governed data models enables instant insight for directors, Members and service leads.
Create consistent, auditable and faster workflows across services
Shared AI agents standardise processes across HR, finance, contracts, comms and facilities, improving service quality and freeing capacity.
Start moving your council forward
Every successful transformation begins with clarity.
Whether you want to improve service efficiency, strengthen data governance, or explore the role of AI safely, Crimson can help your council move forward with confidence.